Shipping policy

Shipping Policy

Last updated: August 28, 2026

At Garden Play Co., we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our Store.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.

2. Delivery Times

Estimated delivery times may vary depending on your delivery address, the shipping service selected, and the courier.

For orders within the UK, estimated delivery is generally:

Standard Delivery: 2–5 business days after dispatch.

These delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been purchased.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the delivery address, order size, weight, and available shipping options.

Any applicable shipping charges will be shown before you complete your purchase.

From time to time, we may offer promotional free shipping or discounted shipping.

4. Delivery Address

Please make sure that your delivery address and contact information are correct before completing your order.

Garden Play Co. is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at lapopatt@gmail.com.

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

5. Tracking

Where tracking is available, tracking information will be provided by email after your order has been dispatched.

You can use the tracking information provided by the courier to check the progress of your delivery.

Please note that tracking information may take some time to update after the parcel has been collected by the courier.

6. Delayed Deliveries

Although we aim to meet the estimated delivery times, delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

  • Courier delays

  • Severe weather

  • Strikes or industrial action

  • Public holidays

  • High delivery volumes

  • Transport disruptions

  • Incorrect or incomplete addresses

  • Customs or other regulatory delays

  • Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us at lapopatt@gmail.com and we will do our best to assist.

7. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

  • Around your property

  • With household members

  • With neighbours

  • Any safe place specified by the courier

If you still cannot locate your package, contact us at lapopatt@gmail.com.

We will work with the relevant delivery provider to investigate the issue.

8. Damaged Packages

If your order arrives visibly damaged, please take photographs of the packaging and the product before disposing of any packaging materials.

Contact us as soon as possible at lapopatt@gmail.com with:

  • Your order number

  • Photographs of the damaged package

  • Photographs of the product

  • A description of the damage

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

9. International Shipping

If international shipping is offered on our Store, delivery times and costs will vary depending on the destination.

Customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country, unless otherwise stated at checkout.

Garden Play Co. is not responsible for delays caused by customs or local authorities.

10. Delivery Restrictions

Certain products may have delivery restrictions due to their size, weight, destination, or courier requirements.

If a product cannot be delivered to your selected address, we will contact you where possible and provide an appropriate solution.

11. Contact Us

If you have any questions about shipping or delivery, please contact us:

Garden Play Co.

Address: 428 Woolwich Road, London, SE7 7AE, United Kingdom

Email: lapopatt@gmail.com

Website: https://gardenplayco.myshopify.com/