FAQ
Frequently Asked Questions
Who operates GardenPlayCo?
GardenPlayCo is the trading name of Pollio Antonio William, a sole trader. The business, correspondence and returns address is 428 Woolwich Road, London, SE7 7AE, United Kingdom.
What is your business model?
GardenPlayCo is an independent UK online retailer. Customers buy directly from us, and we are responsible for payment, customer support, delivery, returns and refunds.
Where do you deliver?
We currently deliver only within the United Kingdom.
How much is delivery and how long does it take?
Standard UK delivery is free. The estimated delivery time is 5–7 business days from order confirmation, including processing and transit.
Where are orders dispatched from?
Orders are dispatched from our configured UK fulfilment location.
How do I track my order?
When tracking is available, we send it to the email address used at checkout. You can also use the Track Order page or contact us with your order number.
Are you affiliated with the brands you sell?
GardenPlayCo is an independent retailer. Third-party brand names identify products. We do not claim manufacturer, brand-owner, affiliate or authorised-reseller status unless a product page expressly and accurately states it.
What payment methods do you accept?
The methods available for your order are displayed in the secure Shopify checkout. They may include major cards, PayPal, Apple Pay, Google Pay or Shop Pay where supported. Prices are in GBP.
Can I return an item?
You may request an eligible return within 30 days after delivery. UK consumers also have statutory cancellation rights for most online purchases. Contact us before sending a return.
Who pays return postage?
The customer pays change-of-mind return postage. GardenPlayCo covers reasonable return postage for an accepted faulty, damaged, incorrect or misdescribed-item claim. We do not charge a restocking fee.
When will I receive a refund?
Approved refunds are issued to the original payment method within 14 days after we receive the returned goods or acceptable evidence they were sent back, as applicable. Your payment provider may take additional time to display the credit.
What if my item is faulty, damaged or incorrect?
Email us promptly with your order number, details and photographs where relevant. We will provide the appropriate return instructions and remedy under UK consumer law.
How can I contact you?
Email: Support@gardenplayco.shop
Phone: +44 7481 781395
Hours: Monday to Friday, 9:00 AM–5:00 PM GMT, excluding UK bank holidays
Typical response time: 1–2 business days