Warranty & Replacement
Last updated: August 2026
Key Information
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30 days — If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible.
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6 months — For eligible manufacturing defects, we may repair or replace the product where appropriate.
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Faulty or damaged items — We will work with you to find an appropriate solution.
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Incorrect items — If we send you the wrong product, we will arrange a replacement.
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No restocking fees — We do not charge a restocking fee for valid warranty or replacement claims.
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Customer support — We aim to respond to warranty enquiries within 1–2 business days.
Your Statutory Rights
Nothing in this Warranty & Replacement Policy is intended to limit your statutory consumer rights.
For customers in the United Kingdom, applicable consumer protection laws may provide rights where goods are faulty, not as described, or not fit for their intended purpose.
Your statutory rights remain unaffected by this policy.
Our Replacement Promise
If your order arrives damaged, defective, faulty, or different from the product you ordered, please contact our customer support team.
After reviewing your claim, we may offer one of the following solutions, depending on the circumstances:
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A replacement product
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A repair where appropriate
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A refund
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Another suitable resolution
For approved claims involving an incorrect or damaged item, we will provide instructions for the return where a return is required.
How to Make a Warranty Claim
To make a warranty or replacement claim, please contact us at:
Please include:
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Your order number
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Your full name
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A short description of the problem
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Clear photographs showing the issue
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Photographs of the product packaging where relevant
Providing clear photographs can help us assess your claim more quickly
Our customer support team aims to respond within 1–2 business days.
Please do not send a product back before contacting us and receiving return instructions.
What Is Covered
Warranty and replacement requests may cover:
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Manufacturing defects
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Products that arrive damaged
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Products that are faulty upon delivery
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Items that do not match their description
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Incorrect products sent by us
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Parts or components that are defective upon arrival
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Damage that occurred during transportation
Coverage may vary depending on the product and its manufacturer.
What Is Not Covered
Warranty and replacement coverage generally does not apply to:
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Normal wear and tear
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Damage caused by misuse or improper use
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Accidental damage after delivery
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Damage caused by improper installation or assembly
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Damage caused by modifications or alterations
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Damage caused by failure to follow product instructions
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Damage caused by exposure to conditions for which the product was not designed
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Cosmetic changes resulting from normal use
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Lost or damaged items caused by the customer's negligence
This list does not limit any statutory rights that may apply.
Manufacturer Warranty
Some products may be covered by an additional manufacturer's warranty.
Where a manufacturer's warranty applies, its specific terms and conditions may vary depending on the product and manufacturer.
If you believe your product may be covered by a manufacturer's warranty, please contact us and provide your order number and details of the issue.
Damaged Items
If your package arrives visibly damaged, please take photographs of the packaging and the product before disposing of any packaging materials.
Contact us as soon as possible at:
We will review the information and provide you with the next steps.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us before using or returning the product.
Please provide your order number and photographs of the item received.
If the error is confirmed, we will provide instructions for resolving the issue.
Contact Us
If you have questions about our Warranty & Replacement Policy or need assistance with a warranty claim, please contact us:
Company Name: GardenPlayCo
Email: Support@gardenplayco.shop
Phone: +44 7481 781395
Address:
428 Woolwich Road
London, SE7 7AE
United Kingdom
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday – Sunday: Closed
Average response time: 1–2 business days
GardenPlayCo
Play More. Together.