Warranty & Replacement

This page explains how GardenPlayCo handles faulty, damaged, incorrect or misdescribed goods. It does not limit your statutory rights.

Your legal rights

Under UK consumer law, goods must be of satisfactory quality, fit for their intended purpose and as described. The remedies available can include repair, replacement, price reduction or refund, depending on the circumstances and timing.

Manufacturer warranties

A manufacturer warranty applies only when the relevant product listing or included documentation expressly states one. Its duration and terms are set by the manufacturer. A manufacturer warranty is additional to, and does not replace, your statutory rights against GardenPlayCo as the seller.

Report a problem

Email Support@gardenplayco.shop promptly and include your order number, a clear description of the issue and photographs or video where reasonably helpful. Do not attempt a repair or dispose of the product before we respond unless this is necessary for safety.

Damaged, incorrect or faulty items

After reviewing the information, we will provide the appropriate instructions and remedy. GardenPlayCo covers reasonable return postage for an accepted faulty, damaged, incorrect or misdescribed-item claim.

Normal use and exclusions

A commercial or manufacturer warranty may exclude accidental damage, misuse, unauthorised modification, neglect, failure to follow instructions, ordinary wear and tear or consumable parts, but these exclusions do not remove statutory rights where goods were faulty or misdescribed when supplied.

Returns and refunds

For eligibility, return instructions and refund timing, see our Return and Refund Policy. The returns address is GardenPlayCo, 428 Woolwich Road, London, SE7 7AE, United Kingdom.

Contact

Email: Support@gardenplayco.shop
Phone: +44 7481 781395