Return & Refund Policy

Last updated: August 28, 2026

At Garden Play Co., we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return your item and receive a refund in accordance with the policy below.

1. Returns

We accept returns within 30 days of the date you receive your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in the original packaging where possible.

• Include all accessories, parts, and instructions supplied with the product.

• Not have been damaged through misuse, improper installation, or accidental damage.

We reserve the right to refuse a return if the item does not meet these conditions, except where your statutory consumer rights apply.

2. How to Request a Return

Before returning an item, please contact us at lapopatt@gmail.com.

Please provide:

• Your order number.

• Your name.

• The product you wish to return.

• The reason for the return.

• Photographs of the item if it is damaged, defective, or incorrect.

Please do not send an item back without contacting us first. We will provide you with the appropriate return instructions.

3. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for the cost of returning the item, unless otherwise agreed.

If the item is faulty, damaged, incorrect, or not as described, please contact us before returning it. Where the issue is confirmed, we will provide an appropriate remedy in accordance with applicable UK consumer law.

We recommend using a tracked shipping service when returning an item. Garden Play Co. cannot be responsible for returned items that are lost or damaged while being shipped back to us.

4. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used to place the order.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Where required by applicable law, eligible refunds will include the standard delivery charge originally paid.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us at lapopatt@gmail.com as soon as possible.

Please include your order number and photographs showing the problem.

Depending on the circumstances, we may offer a:

• Replacement

• Repair

• Refund

• Other appropriate remedy

Nothing in this policy affects your statutory rights under UK consumer law.

6. Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including:

• Items that have been used or assembled beyond what is reasonably necessary to inspect them.

• Items damaged through misuse or accidental damage after delivery.

• Personalised or custom-made products, unless they are faulty or otherwise covered by your statutory rights.

• Products that cannot be returned for health, hygiene, or safety reasons once unsealed, where applicable.

This does not affect your statutory consumer rights.

7. Exchanges

If you would like to exchange an item, please contact us at lapopatt@gmail.com before returning the product.

Depending on availability, we may offer an exchange or ask you to return the original item and place a new order.

8. Your Legal Cancellation Rights

If you are a UK consumer purchasing goods online, you generally have the right to cancel your order within 14 days of receiving the goods, without providing a reason, subject to certain legal exceptions.

If you wish to exercise this right, you should notify us within the applicable cancellation period and return the goods within the required timeframe.

You should take reasonable care of the goods while they are in your possession.

Your cancellation rights do not apply to certain products or circumstances where an exception under applicable law applies.

9. Refund Processing Time

Where a refund is due, we will process it within the timeframe required by applicable law once the relevant conditions for the refund have been met.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Garden Play Co.

Address: 428 Woolwich Road, London, SE7 7AE, United Kingdom

Email: lapopatt@gmail.com

Website: https://gardenplayco.myshopify.com/

We are happy to assist you with any questions regarding your order, return, replacement, or refund.