Refund policy

Return and Refund Policy

Last updated: 29 September 2026

Who we are

GardenPlayCo is the trading name of Pollio Antonio William, a sole trader. Our principal business, correspondence and returns address is 428 Woolwich Road, London, SE7 7AE, United Kingdom.

30-day return policy

You may request a return within 30 days after your order is delivered. To be eligible for a voluntary change-of-mind return, the item must be complete and in substantially the same condition as received, with all accessories and, where reasonably possible, its original packaging. You may inspect an item as you would in a shop. We may reduce a refund if handling beyond what is reasonably necessary has diminished the item's value.

Your statutory cancellation right

For most online purchases, UK consumers may cancel within 14 days after delivery without giving a reason. After telling us you wish to cancel, you normally have a further 14 days to return the goods. Nothing in this policy limits your rights under UK consumer law.

How to request a return

Email Support@gardenplayco.shop before sending anything. Include your order number, the item, the reason for the return and photographs when the item is faulty, damaged or incorrect. We will confirm the return instructions.

Returns must be sent to: GardenPlayCo, 428 Woolwich Road, London, SE7 7AE, United Kingdom. Please use a tracked service and keep proof of posting.

Change-of-mind returns

You are responsible for the direct return postage cost for a change-of-mind return. We do not charge a restocking fee. Where the statutory cancellation right applies, we also refund the standard outbound delivery charge, if any; any premium delivery upgrade is not refundable beyond the cost of standard delivery.

Faulty, damaged, incorrect or misdescribed items

Contact us promptly if an item is faulty, damaged in transit, incorrect or not as described. GardenPlayCo will cover reasonable return postage for an accepted claim and will offer the remedy required by UK consumer law, which may include repair, replacement, price reduction or refund.

Exceptions

Returns may be excluded where permitted by law, including personalised goods, perishable goods, sealed hygiene goods after unsealing, and sealed audio, video or software after unsealing. These exclusions do not affect rights relating to faulty or misdescribed goods.

Refunds

We issue an approved refund to the original payment method within 14 days after we receive the returned goods or acceptable evidence that they were sent back, as applicable. Your bank or payment provider may take additional time to display the credit.

Cancellations before dispatch

Contact us as soon as possible if you need to cancel. If the order has not been dispatched, we will cancel and refund it. If it has already been dispatched, follow the return process above.

Contact

Email: Support@gardenplayco.shop
Phone: +44 7481 781395
Address: 428 Woolwich Road, London, SE7 7AE, United Kingdom