Privacy Policy

Last updated: August 28, 2026

Garden Play Co. (“we,” “us,” or “our”) operates the Garden Play Co. online store at https://gardenplayco.myshopify.com/ (the “Store”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information when you visit or purchase from our Store.

By using our Store, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our Store, we may collect certain information about you.

Information you provide directly

We may collect information you provide when you:

• Place an order

• Create or use an account

• Subscribe to our email newsletter

• Contact us

• Submit a form on our Store

• Request customer support

• Participate in promotions, surveys, or other activities

This information may include:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment and transaction information

• Order details

• Information you provide when contacting us

We do not store your complete payment card details. Payments are processed through third-party payment providers and/or Shopify's payment infrastructure.

Information collected automatically

When you visit our Store, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages you visit

• Products you view

• Referring website or source

• Approximate location derived from your IP address

• Date and time of your visit

• Information about how you interact with our Store

This information may be collected through cookies, pixels, tags, and similar technologies.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Process payments

• Deliver products to you

• Provide order confirmations and shipping updates

• Communicate with you about your orders

• Provide customer service and support

• Respond to enquiries and requests

• Improve our products, services, and website

• Personalise your shopping experience

• Detect and prevent fraud, abuse, and security incidents

• Maintain the security of our Store

• Send marketing communications where you have provided appropriate consent or where otherwise permitted by applicable law

• Comply with legal and regulatory obligations

• Protect our rights and the rights of our customers

3. Legal Bases for Processing

Where applicable data protection laws require us to identify a legal basis for processing your personal information, we may rely on the following legal bases:

Contract: We may process your information when it is necessary to fulfil an order or provide services you have requested.

Legal obligation: We may process information where necessary to comply with applicable laws, regulations, accounting requirements, tax obligations, or legal requests.

Legitimate interests: We may process information where necessary for legitimate business purposes, such as improving our Store, preventing fraud, protecting our systems, and providing customer support, provided that these interests do not override your rights.

Consent: Where required, we may process your information based on your consent, such as for certain marketing communications or non-essential cookies. You may withdraw consent at any time.

4. Cookies and Similar Technologies

Our Store uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use the Store, and improve the shopping experience.

Cookies may be used for purposes such as:

• Keeping your shopping cart functioning

• Remembering your preferences

• Maintaining Store security

• Understanding website traffic and performance

• Measuring marketing effectiveness

• Providing relevant advertising, where applicable

Some cookies are necessary for the operation of the Store, while others may be optional depending on your settings and applicable law.

You can control or disable cookies through your browser settings and, where available, through our cookie consent tools. Disabling certain cookies may affect the functionality of the Store.

5. Shopify

Our Store is powered by Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store, process orders, and provide certain services.

Shopify may process personal information in accordance with its own privacy practices and applicable agreements.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.

6. Payment Processing

When you make a purchase, your payment information may be processed by Shopify or another third-party payment provider available through our Store.

Payment providers may collect and process information necessary to complete your transaction, including payment details, billing information, and transaction information.

We do not have access to or store your full payment card number or security code.

7. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our Store and provide our services.

These parties may include:

• Shopify and Shopify-related services

• Payment processors

• Shipping and delivery providers

• Order fulfilment providers

• Website, hosting, and technology service providers

• Customer support providers

• Analytics and marketing providers

• Fraud prevention and security providers

• Professional advisers, such as accountants, lawyers, or insurers

• Government authorities or law enforcement where legally required

We do not sell your personal information for money.

We may share information where necessary to complete a transaction, provide services, comply with legal obligations, protect our customers and business, or operate and improve our Store.

8. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send you information about:

• New products

• Special offers

• Discounts

• Promotions

• Product updates

• Other information relating to Garden Play Co.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, shipping updates, or customer service messages.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors such as:

• Whether we need the information to provide our services

• Legal, accounting, or tax requirements

• Dispute resolution

• Fraud prevention

• Enforcement of our agreements

• Our legitimate business needs

When information is no longer required, we may securely delete or anonymise it where appropriate.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live and the applicable laws, you may have certain rights concerning your personal information.

These rights may include:

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request deletion of your personal information

• The right to restrict certain processing

• The right to object to certain processing

• The right to withdraw consent where processing is based on consent

• The right to receive certain information in a portable format

• The right to opt out of certain marketing communications

• The right to make a complaint to a relevant data protection authority

To exercise a privacy right, please contact us using the contact information provided below.

We may need to verify your identity before completing certain requests.

12. Children's Privacy

Our Store is not intended to knowingly collect personal information directly from children without appropriate consent where such consent is required by law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review and take appropriate action.

13. International Data Transfers

Because we use Shopify and other service providers, your personal information may be processed or stored in countries outside the country where you live.

Where applicable law requires safeguards for international transfers of personal information, we will take reasonable steps to ensure that appropriate safeguards are in place.

14. Third-Party Websites and Services

Our Store may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices of third-party websites that we do not control.

We encourage you to review the privacy policies of any third-party website or service you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Store, technology, services, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us through the contact information provided on our Store.

Garden Play Co.

Website: https://gardenplayco.myshopify.com/

Email: lapopatt@gmail.com

Business address: 428 Woolwich Road, London, SE7 7AE, United Kingdom

We will respond to privacy requests within the timeframe required by applicable law.